Complaints Policy
Entity: Energy Bubble Limited
Company Number: 14505891
Registered Office: Foundry, 6 Brindley Place, Birmingham, B1 2JB
ICO Registration: ZB956089
Effective Date: 2 March 2026
1. Purpose
ENERGYbubble is committed to resolving complaints transparently and efficiently.
2. How to Complain
Complaints must be submitted to:
Aaron Dardi
Managing Director
aaron@energybubble.co.uk
Please include:
- Company name
- Contact details
- Nature of complaint
- Relevant contract or site details
3. Acknowledgement
We will acknowledge complaints within 5 working days.
4. Investigation & Resolution
We aim to resolve complaints within 28 working days.
You will receive:
- A written outcome
- Explanation of findings
- Any remedial action proposed
5. Escalation
If unresolved, you may escalate to:
Energy Ombudsman Services
Membership Number: C35ENER89
6. Continuous Improvement
Complaints are reviewed by senior management to improve governance and operational performance.